Payments aren't processed through FitCircle yet
In the current version of FitCircle, online payment collection isn't live. A gym may list a trial fee on its packages, but that fee — and any membership payment — is handled directly between you and the gym, not through FitCircle. That means refunds and cancellations for those payments are between you and the gym as well; FitCircle isn't currently in that payment flow and can't issue a refund on a gym's behalf.
Cancelling a trial booking
If your plans change after booking a trial, contact the gym directly using the phone number on their listing. If you're not sure who to reach, our Contact page can help point you in the right direction.
When this changes
Once FitCircle processes payments directly, this page will be updated with real refund windows, cancellation deadlines, and how to request a refund through the platform itself — not just through the gym.
Questions about a specific booking? Contact us.